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If you are looking for a CRM system that will efficiently solve the problems of work organization, its automation and will be an excellent source of customer data see our comparison of Bitrix24 systems with PowerCRM. Our comparison will allow you to objectively evaluate the Bitrix24 work environment and learn about its capabilities.
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Bitrix24 is a comprehensive CRM system and tool to make managing and running a company easier. It offers many features useful for businesses both large and smaller. On the manufacturer's website we can find information :
More than 12,000,000 companies have registered with Bitrix24 since its launch in 2012, making it the world's most widely used simple online CRM
Bitrix24 is an all-in-one CRM, which is an advantage but also a disadvantage, as we will discuss later.
The Bitrix24 CRM system and modules is known mainly for having a very large number of basic modules that facilitate the work of salespeople and virtually every department of the company. Among the undoubted advantages of the system we can include :
Bitrix24 allows teamwork for appropriately created workspaces, e.g.: sales team, sales team, marketing team, and combine them in any created project or processes. Work in the system can also be organized in the form of tasks and tasks assigned to appropriate people from selected spaces / departments.
The core modules of the Bitrix24 system include:
Also check :
The system has 4 packages that can be ordered with a monthly or annual subscription.
It is worth noting the paid functionalities available only in the highest packages, which are needed from the point of view of automation and work in the system.
Functionalities of paid packages which may be necessary in your company :
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Before implementing the system, it is worth considering the actual demand for the multitude of functions and modules that Bitrix24 offers, as it may turn out that just too many of them will be overwhelming for efficient work with the system.
This is mainly about the legibility of the interface and unnecessary functions appearing at every step, which from the user's point of view discourage and cause confusion in the logic of moving through the system.
Bitrix24.co.uk system does not offer training and assistance in the form of live support or ordering consultations. The only materials or training are available in the form of ready-made tutorials or chat available 24/7.
It is worth checking whether the needed functions and modules we will not need to use in the future, and which will force a change to a higher package.
The system does not allow intergration with Polish programs ie: Subiekt GT, Subiekt Nexo, Wapro Mag ERP, Symfonia Handel, Navireo, Enova.
Opinions about the system are divided. We can find extreme opinions from the negative ones we have also encountered while implementing CRM systems.
System may seem a bit heavy to use. Although it is a fairly complete software, it could benefit from other marketing integrations and have a more intuitive interface on the UX side.
The system has incomparable possibilities for customizing it with preferences. It contains manyfunctions and modules that can be turned on and off. We especially appreciate group chats, video communication tools, intranet, not to mention email.
The company has admittedly refreshed the system, but in terms of UX and readability we feel there is still room to work in this area.
Digital Agency Hauerpower
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